Warranty Conditions and Return and Repair Policy

1. Product Warranty

All our products come with a warranty whose duration varies depending on the product type, as specified on the product sheet and purchase invoice, starting from the date of acquisition. This warranty covers manufacturing and material defects under normal use.

1.1. Warranty Limitations

The warranty does not cover:

• Normal wear and tear of products.

• Damage resulting from improper use, incorrect installation, or inadequate maintenance.

• Accidental or intentional damage, including damage caused by water or electricity.

• Any unauthorized modification or repair of the product.

• Some products require installation by a qualified professional and specific training to ensure proper functioning. Regular maintenance, as recommended by the manufacturer, is also essential. Failure to comply with these conditions will void the warranty. When requesting warranty service, you must provide documents proving compliance with these requirements.

• Damage occurring during transport is not covered by the warranty. We recommend purchasing transport insurance to protect against such damage.

1.2. Procedure to Follow in Case of Damage on Receipt

If you notice damage upon receiving your order:

• Immediately inform the carrier and file a claim according to your insurance terms.

• Keep all documents (photos, annotated delivery slips) to facilitate your claim with the insurer.

1.3. Warranty Duration

The exact warranty duration is specified on the product sheet and purchase invoice. Please refer to these documents to know the applicable period for your product.

1.4. Right to Repair or Replacement

During the warranty period, we commit to repairing or replacing the defective product according to the terms and conditions of this warranty. The decision to repair or replace is at our discretion.

2. Return Policy

Returns are accepted within 1 week following receipt of the order, provided the products are undamaged, complete, in perfect resale condition, and in their original packaging.

2.1. Return Procedure

To initiate a return:

• Contact our customer service at contact@brokers.services to obtain a return authorization.

• Products must be returned to the address provided within one week after authorization.

• Return shipping costs are borne by the customer, except in cases of product defects covered by the warranty.

2.2. Refund

After inspection of returned products, a refund will be made via the original payment method within one week.

3. Out-of-Warranty Repair Policy

Outside the warranty period, repairs may be offered for a fee. A quote will be provided before any repair and must be approved by the customer. Handling times will be communicated when the quote is validated.

4. General Conditions

These conditions supplement your legal rights. For any questions or assistance, please contact our customer service.

5. Liability

We shall not be held responsible for indirect, special, or consequential damages resulting from the use of our products.

6. Customer Service

For any questions or assistance, please feel free to contact our team:

• Phone: +33 785 42 53 53

• Email: contact@brokers.services

• Opening hours: every day except Saturday and Sunday, from 9:00 AM to 12:30 PM.

7. Final Provisions

These conditions are governed by French law. In case of dispute, French courts shall have jurisdiction.